It’s Customer Service week, what should I do differently as a Food Business owner?

In no particular order, I have put together some ideas to celebrate and enhance your INTERNAL & EXTERNAL customer’s experiences this week. 1.⁠ ⁠Offer discounted menu items or buy-one-get-one-free offers

2.⁠ ⁠Free food items or drinks with purchases

3.⁠ ⁠Surprise-and-delight moments (complimentary upgrades)

4.⁠ ⁠Loyalty rewards or double points for regular return customers

5.⁠ ⁠Empower staff to resolve customer issues

6.⁠ ⁠Recognize and reward staff for excellent customer service

7.⁠ ⁠Celebrate staff milestones and years of service

8.⁠ ⁠Social media contests or giveaways (e.g., airtime)

9.⁠ ⁠Share behind-the-scenes content showcasing staff and operations

10.⁠ ⁠Collaborate with influencers or customer advocates

11.⁠ ⁠Conduct customer feedback sessions

12.⁠ ⁠Enhance online ordering and delivery processes

13.⁠ ⁠Invest in staff training and development

14.⁠ ⁠Send personalized greetings and thank-you notes to customers

15. Share Customer Testimonials & Stories

16. Create a Customer Service week theme or hash tag unique to your brand . Remember is not where you sow but what you sow you get to reap, so go on to Sow great experiences this week and beyond.

Which of them do you plan to adopt this week?

HAPPY CUSTOMER SERVICE WEEK FROM FBC!